Refund policy
At Dalí Supplements, we strive to provide high-quality products and an exceptional shopping experience. Please review our return policy below, which varies depending on the type of product purchased. If you have any questions, feel free to contact us at info@dalisupplements.com
Supplements (Including Vitamins, Protein Powders, and Other Consumables)
No Returns Accepted due to the nature of dietary supplements and consumable products, we do not accept returns or offer refunds for these items. This policy is in place to ensure product safety, integrity, and compliance with health regulations. Once a supplement has been shipped or delivered, it cannot be returned or exchanged under any circumstances, including but not limited to:
• Change of mind
• Incorrect product selection
• Allergic reactions or adverse effects
• Unopened or unused items
Exceptions:
• Damaged or Defective Products: If your supplement arrives damaged, defective, or materially different from what was ordered (e.g., wrong item shipped), please contact us within 7 days of delivery at info@dalisupplements.com with your order number and photos of the issue. We will investigate and, at our discretion, provide a replacement or refund if the claim is verified. Shipping costs for replacements may apply unless the error is ours.
• Shipping Errors: If we fail to deliver your order due to an error on our part (e.g., lost in transit), we will resolve the issue by reshipping or refunding at no additional cost.
Note: Supplements are not eligible for return even if unopened, as we cannot guarantee their condition or safety once they leave our facility. All sales of supplements are final unless covered by the exceptions above.
Merchandise (Clothing, Accessories, and Non-Consumable Items)
30-Day Return Policy: We offer a 30-day return window for merchandise items such as clothing, accessories, or other non-consumable products, subject to the following conditions:
• Eligibility: Items must be returned within 30 days of delivery, in their original condition—unused, unwashed, undamaged, and with all original tags and packaging intact.
• Process: To initiate a return, contact us at info@dalisupplements.com with your order number and reason for return. We will provide a return shipping address and instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
• Refunds: Once we receive and inspect the returned item, we will notify you via email about approval or rejection. Approved refunds will be processed to your original payment method within [insert timeframe, e.g., 5-10 business days] of receipt. Original shipping fees are non-refundable.
• Exclusions:
• Items marked as “final sale” or “non-returnable” at the time of purchase.
• Items that have been used, altered, or damaged after delivery.
• Returns received after the 30-day window.
Exceptions:
• Damaged or Defective Merchandise: If your item arrives damaged or defective, notify us within 7 days of delivery with photos and details. We’ll arrange a replacement or refund at no additional cost, including return shipping.
• Incorrect Items: If we send the wrong merchandise, contact us within 7 days, and we’ll correct the error with a replacement or refund, covering all shipping costs.
General Terms
• Proof of Purchase: All returns or claims require a valid order number or receipt. We reserve the right to deny requests without proof of purchase.
• Non-Transferable: This policy applies only to purchases made directly through Dalí Supplements on Shopify and does not extend to third-party retailers.
• Discretionary Rights: We reserve the right to refuse returns or refunds if the policy conditions are not met or if we suspect abuse of the return process.
• Legal Compliance: This policy complies with applicable consumer protection laws but does not override your statutory rights where mandated (e.g., in jurisdictions requiring a minimum return period).
How to Contact Us
For assistance with returns or inquiries:
Email: info@dalisupplements.com
Response Time: We aim to respond within 2-3 business days.
Response Time: We aim to respond within 2-3 business days.